7 Ways to Generate More Service Business for your Dealership

1. Follow-up on all closed out R.O.’s, call includes:

a. Level of satisfaction; less than 100% referred back to Service Manager
b. Customer interested in Selling or Trading their vehicle? (good source for quality used vehicles & trade-ins).
c. Seek referrals for additional used car business

2. Set Customer up for the next recommended Service visit based on Service Advisor’s recommendation.

3. Follow-up on all turned down R.O. work recommended by Service Advisor.

4. Follow-up & schedule appointments on all Factory Recalls & Bulletins.

5. Call & set appointments when next recommended service is due.

6. Confirm appointments to increase show rate.

7. Follow-up service visit for level of satisfaction & start the process all over.

Our combined 24/7 Internet based Customer Tracking System & a well-staffed Call Center of Professional Communication Techs equals a consistency with regard to customer contact ratio & an increased bottom-line…